Return & Refund Policy

  • Return & Refund Policy

    Introduction
    At CelestiaCup, located in Wyoming, we strive to provide high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a return and refund policy to ensure your peace of mind.

    Eligibility for Returns
    You may return most items within [7] days from the date of purchase for a full refund or exchange, subject to the following conditions:

    • The item must be unused, in the same condition that you received it, and in its original packaging.

    • Proof of purchase (receipt or order number) is required to process returns or refunds.

    • Certain items such as personalized, clearance, or perishable products may be non-returnable (please check the product details for any exceptions).

    Return Process
    To initiate a return, please follow these steps:

    1. Contact our customer support team at [support@celestiacup.com] within [7] days of receiving your order.

    2. Provide your order number and the reason for your return.

    3. We will send you a return authorization and instructions on how to return the item(s).

    4. You are responsible for the shipping costs for returns, unless the item is defective or damaged upon arrival.

    Refunds
    Once we receive the returned item(s) and verify their condition, we will process your refund within [20] business days. The refund will be issued to the original payment method used for the purchase.

    • If you paid by credit card, the refund will be credited back to your card.

    • If you used another payment method, the refund will be processed via the same method.

    Exchanges
    If you prefer an exchange instead of a refund, please contact us and we will assist you in swapping the item(s) for an equivalent product of equal value, subject to availability.

    Damaged or Defective Items
    If you receive a damaged or defective item, please contact us immediately at [support@celestiacup.com].

  • We will arrange for a return, replacement, or refund at no additional cost to you.


    Non-Refundable Items
    The following items are non-refundable and non-returnable:

    • Gift cards

    Late or Missing Refunds
    If you haven’t received your refund after the processing time, please check with your bank or credit card provider. If the issue persists, feel free to contact us at [Your Contact Email or Phone Number].

    Changes to the Return & Refund Policy
    We reserve the right to modify or update this policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

    Contact Us
    If you have any questions or need further assistance regarding returns or refunds, please contact us at:

    • Email: [support@celestiacup.com]

    • Address: [30 N GOULD ST SHERIDAN, Wyoming]